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This privacy policy sets out how lumendiscoverie.com uses and protects any information that you give when you use this website. We are committed to ensuring that your privacy is protected.

1. Information We Collect

We may collect the following information when you inquire about or book travel packages with us:

• Name and contact information including email address and phone number.
• Demographic information such as preferences and travel interests.
• Other information relevant to customer surveys and/or travel offers.

2. How We Use the Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping and fulfilling flight, hotel, or tour bookings.
• To improve our products and services.
• To periodically send promotional emails about new travel packages or special offers using the email address you provided.

3. Cancellation & Refund Policy

Cancellation and Refund Policy applies for lumendiscoverie.com to verify and confirm orders. If you wish to cancel a booking, please note:

• Refund requests must be sent to customer support via email or phone.
• Refunds for flight cancellations direct with airlines or hotel/bus services depend on service provider guidelines.
• Refund processing usually takes between 10 - 15 working days for flight tickets, and 15 - 20 working days for Hotels and Bus services after receiving documentation.

4. Security & Cookies

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures. We may also use cookies to analyze web traffic and improve website usability.